Returns Policy

For hygiene and safety reasons, we are unable to offer refunds or returns, unless a product is faulty or incorrectly received. Please choose your products and shades carefully when ordering.

Colour & Shade Disclaimer: Stock images and swatches are shown for indication purposes only and can often appear different on different skintones and between different computers screens & phones

Faulty/Broken Product:
If you believe you have received a faulty product, we are happy to help sort this for you.
please email us with a photo of the damage/faulty product and your order number.
Please contact us within 7 days


Received Incorrect Product:
If we have sent you an incorrect product, sorry we made a mistake!
please email us with a photo of the incorrect product and your order number.
Please contact us within 7 days


Problem with Delivery:
If you experience a delivery problem such as loss or damage, contact us within 7 days

Couriers have strict timeframes for us to submit a claim for a lost order, or a damaged item. If you contact us any time after this 7 day period, we will be unable to help.

We will meet (or exceed) all of our obligations under the Consumer Guarantees Act.

We love to keep our customers happy, so if you have any other issues or questions we are only an email away :)