Introducing Jouer Cosmetics Free Shipping for Orders $50 and over   

Returns Policy

For hygiene and safety reasons, we are unable to offer refunds or returns, unless a product is faulty or incorrectly received. Please choose your products and shades carefully when ordering.


Faulty/Broken Product:
If you believe you have received a faulty product, we are happy to help sort this for you.
please email us with a photo of the damage/faulty product and your order number.

Please contact us within 7 days


Received Incorrect Product:
If we have sent you an incorrect product, sorry we made a mistake!
please email us with a photo of the incorrect product and your order number.

Please contact us within 7 days


Problem with Delivery:
If you experience a delivery problem such as loss or damage, contact us within 7 days

Couriers have strict timeframes for us to submit a claim for a lost order, or a damaged item. If you contact us any time after this 7 day period, we will be unable to help.

We will meet (or exceed) all of our obligations under the Consumer Guarantees Act.

We love to keep our customers happy, so if you have any other issues or questions we are only an email away :)

MY ACCOUNT
SOCIAL
INFORMATION
                 NEWSLETTER
Register Facebook Help Section
 
Login Instagram Contact Us
My Cart Twitter About Us

Proud Stockists of Becca, Benefit, Jeffree Star, Morphe, Maybelline and more!
NZ Online Makeup Store | Authorised Stockist for all Brands | Fast NZ Shipping

© Copyright 2018 Makeup New Zealand Ltd
Returns Policy |  Privacy Policy