Orders & Returns Policy

For hygiene and safety reasons, we are unable to offer refunds or returns, unless a product is faulty or incorrectly received. Please choose your products and shades carefully when ordering.

Colour & Shade Disclaimer: Stock images and swatches are shown for indication purposes only and can often appear different on different skintones and between different computers screens & phones

Faulty/Broken Product:
If you believe you have received a faulty product, we are happy to help sort this for you.
please email us with a photo of the damage/faulty product and your order number.
Please contact us within 7 days

Received Incorrect Product:
If we have sent you an incorrect product, sorry we made a mistake!
please email us with a photo of the incorrect product and your order number.
Please contact us within 7 days


Problem with Delivery:
If you experience a delivery problem such as loss or damage, contact us within 7 days

Couriers have strict timeframes for us to submit a claim for a lost order, or a damaged item. If you contact us any time after this 7 day period, we will be unable to help.

We will meet (or exceed) all of our obligations under the Consumer Guarantees Act.

We love to keep our customers happy, so if you have any other issues or questions we are only an email away :)

Pricing Disclaimer:
All prices listed on www.makeup.co.nz are in New Zealand dollars. Please note that we reserve the right to alter prices on our website at any time for any reason.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders also applies to orders that have been accepted in which case the customer will receive an email notification and a full refund of their money.

Address Details & Information Disclaimer:
You agree that Makeup New Zealand Ltd (Makeup.co.nz) is not responsible for products sent to an incorrectly supplied address, Please make sure you enter your FULL Address details and double check that all the details you have given us are correct before you submit your order.
Risk in the product of an online purchase passes to you upon delivery of the products to the address you specified in the order.

Refusing Orders and Order Cancellations:
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes including, but not limited to, any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders also applies to orders that have been accepted in which case the customer will receive an email notification and a full refund of their money.